Here are some great guidelines for responding to both positive and negative reviews: 


Positive Responses:

For positive responses, if applicable, we recommend thanking the customer, then inviting them to visit again. This way, your response comes with a call to action.

Thank you so much for your great review! We love to hear about all the positive experiences with our office. We sincerely appreciate you! Visit us soon! Have a great day! 

Hi (First Name), thank you for your __ Star Review! We strive to provide the best service possible. We hope to see you again soon! 

We are so grateful for your kind words. Thanks for sharing your review with us and the community.


Negative Responses:

For responding to negative reviews, if applicable we recommend thanking them for the review, apologize in advance and follow up by having them contact you directly. 

Hey (First Name), thank you for sharing your review with us. We are sorry you did not have the best experience today. Please contact us directly at (555) 555-5555 or email us at customersupport@testemail.com. Looking forward to hearing from you.

Oh no, we are sorry to hear that. Thank you so much for taking the time to review us. We love to provide you with additional services. Please contact us at  at (555) 555-5555 or email us at customersupport@testemail.com.